Intro to Paralegal Studies Practice

Which method is included in active listening?

1. Offering personal opinions

2. Providing unsolicited advice

3. Using verbal and nonverbal clues

4. Ignoring the speaker's emotions

The correct answer is: Using verbal and nonverbal clues

Active listening is a crucial skill in effective communication and involves fully engaging with the speaker to understand their message. Using verbal and nonverbal clues is a fundamental component of active listening. This method includes nodding to show understanding, maintaining eye contact to demonstrate attention, and using verbal affirmations like "I see" or "Go on" to encourage the speaker. These cues signal to the speaker that their message is being received and valued, fostering a supportive communication environment. In contrast, offering personal opinions, providing unsolicited advice, and ignoring the speaker's emotions do not support active listening. They can shift the focus away from the speaker, making the interaction less effective. Active listening is about understanding and validating the speaker's message, rather than interjecting one's thoughts or disregarding the emotional content of the conversation.